If you are ever dissatisfied with the service provided or the fees that we have charged and feel that you need to speak to someone other than the lawyer who has been advising you, please telephone or write to your client partner or, if you prefer, the Managing Partner. We will usually acknowledge your complaint within 48 hours and try to answer your complaint within a further five days (unless further investigation is required in which case we will tell you when this is likely to be completed). Our detailed complaints procedure is available on request.
If the complaint is not resolved to your satisfaction and you wish to involve an outside body, then you can contact the Legal Ombudsman service (on 0300 555 0333). In normal circumstances, the Legal Ombudsman expects you to allow us eight weeks to try to resolve your complaint before contacting them, and complaints should be made within six months of the date of the conclusion of our own complaints procedure. For more information on complaint procedures, you can download the Legal Ombudsman's leaflet called "Making a complaint" from the Legal Ombudsman's website at www.legalombudsman.org.uk.
A slightly different complaints procedure (available on request and via the notarial section of our website) applies in relation to our notarial work, although the Legal Ombudsman can also be contacted as above if we are unable to resolve your complaint.