Website Privacy Notice

This privacy notice tells you what will happen to any personal data that you provide to us as a result of using this website. The information is written for the benefit of general visitors to the website. The website is not intended for use by children and we do not knowingly collect or use personal information relating to children. If you are a client of ours (or become one) we process a wider range of personal data and deal with a broader range of privacy-related issues, details of which can be found in our privacy policy which is available on our website.

Personal data you provide

Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information you request.

Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us (and all such emails include a link for opt-out). Under no circumstances will your personal information be sold or used by any other organisation.

From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you.

We use the data you provide via this website to:

  • communicate with you, for example: we use contact details such as email address or phone number when responding to enquiries made via online forms
  • monitor website trends, for example: we use Google Analytics to help us aggregate traffic so we can monitor how the website is being used
  • operate our business more effectively, for example: we seek feedback and use this to help improve our service.

Information we monitor about visitors

During the course of any visit to our site, the pages you see, along with a short text i.e. called a 'cookie', are downloaded to your device. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the device (and probably its user) has visited the website before.

IP addresses

We may collect information about your device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information for internal purposes only. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


We may obtain information about your general internet usage by using a cookie i.e. which is stored on your browser or the hard drive of your device. Cookies contain information that is transferred to your device’s hard drive. They help us to improve the website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If you use our website, you agree to our use of cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our website). Cookies are widely used in order to make the website work, or work more efficiently.

Cookie Name


_ga This registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gidThis cookie name is associated with Google Universal Analytics. It is used to distinguish users.
_uetsidThis cookie is not essential to our website. This cookie allows Google to collect analytical information such as where visitors landed on the site, which pages they viewed and any conversions made.
_ApacheA cookie issued for session tracking. The cookie is used to ensure the correct operation of anti-spam CAPTCHA images on response forms (and other interactive features of the site
gwccThis cookie is not essential to our website. This cookie allows Google to track any call conversions on mobile devices. For example if a customer is clicking a phone number on the contact us page to dial from their mobile device.


This cookie controls whether the "privacy options" tab has been shown to the user. The tab appears only once per session on the first page that the User lands on.
Ruler Analytics _raTo improve functionality and to help measure the amount of page visits and traffic sources our site receives, we use a monitoring service provided by Ruler Analytics. For more information visit

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Online adverts

When we advertise online we use third-party vendors such as Google AdWords. This advertising feature allows us to reach people who previously visited our website so that we can match the right people with the right message. Google use cookies to serve these adverts which are based on someone’s past visits to our website. If you would prefer not to receive these adverts you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

Our use of Google Analytics

We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) - Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network. Related information:

Call tracking 

We use a tool called Ruler Analytics, this may track your activity on our website and track and record your incoming phone calls. If you prefer not to be tracked, you can choose to decline cookies when entering our site or by requesting our switchboard operator stops the call recording.

Our “lawful reasons” for processing your personal data

The General Data Protection Regulation (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six “lawful reasons” we are relying on when we are processing your personal data: we operate on the basis of “consent” when sending newsletters (you will not receive a newsletter unless you have explicitly opted in to receive one). We operate on the basis of “legitimate interest” when communicating with you in other ways (e.g. when responding to your enquiry).

How long we keep personal data and where we store it

From time to time we may pass personal data such as your name and email address to other services that we use to send out newsletter and other communications (both electronic and print).  However, your personal data will never be sold or transferred outside the European Economic Area ("EEA").

Personal data may be stored by the website for a period of up to 90 days after which time it is removed automatically.

Should you enquire about our services via an online form, we have a legitimate interest to store this data for up to one year from the date of your enquiry.

Access to information

The GDPR gives you the right to access information held about you. For further details, including the circumstances in which it applies, please contact us.

Changes to our website privacy notice

Any changes we make to our website privacy notice in the future will be posted on this page and, where appropriate, notified to you by email.

If you have any questions about our website privacy notice please email

If you would prefer to speak to us by phone, please call 01689 887887