When you buy goods the law gives you certain rights that protect you if those goods are faulty. When you buy something from a trader (e.g. in a shop or online) there are certain requirements that the goods must meet, i.e. they must be of satisfactory quality. If they are not, you will usually have the right to return the goods for repair, replacement or refund.
Contractual/ Consumer Disputes
There is also a cooling off period if you buy goods on the internet, over the phone or by mail order which lets you cancel the contract for any reason and to get your money back within seven working days. However there are exceptions to this rule, for instance if the goods you buy are personalised.
At CWJ we can provide advice on your rights as a consumer and assist in any potential claim for breach of contract that may arise. Disputes may be unavoidable and so at CWJ we aim to provide concise and practical advice to help resolve your dispute.